All our products are subject to availability.
We will endeavour to supply most products within 14 days in
most cases sooner where possible. Most items are now dispatched
within 48hrs.We will contact you should there be any problems.
Outside the UK might take slightly longer to dispatch.
Our Privacy Statement
The only information gathered about you is
the information you give at the time of ordering, this information
is collected through our ordering process. The information
is collected to enable us to for fill your order.
We will not use the information you give us
to contact you with any direct marketing material and will
not pass your details on to any third parties for this purpose.
If you have any further queries regarding
security please email us here
Security
All credit card details are taken through
a secure connection and the transfer of this information is
completely safe.
Your email and personal details are used solely for ordering,
shipping and marketing purposes and will not be sold or passed
on to any third party for use in mailing lists or any other
purpose.
Your security is of our upmost concern and you can be confident
that any information you provide will be treated as confidential
and with your security as a priority.
Cancellation
A copy of these terms and conditions and your
order may not be kept by us and we advise you to print a copy
of them for your information in the future.
If you are a consumer you have the right,
to cancel the contract and receive a full refund.
You must inform us in either writing or electronic
mail of your desire to cancel within 7 working days, from
the day after your goods arrive.
You should return the goods to us in an unused
and re-saleable condition and we advise you to ensure the
goods are adequately insured during any return journey. Should
return postage not be paid or collection of goods is required
this amount would be deducted from return value.
We shall refund the total amount of money
paid by you for the goods, within a period not exceeding 30
days beginning with the day on which notice of cancellation
was given. In writing or electronic mail from you.
This does not apply to Special orders.
(special orders are items made to customers specifications.)
This does not affect your statutory rights
as a consumer.
Complaints
We endeavour to respond to all complaints
within five working days - although usually response is much
quicker. If you are unhappy with any service provided by 24hr-lingerie.co.uk
please contact us immediately either by phone or by clicking
here.
Your satisfaction is very important to us so please let us
know if you have a problem.
Leather Goods
All our leather goods are made to order, so
therefore please allow 28 days for delivery. We are very sorry
but all special orders (i.e. leather goods which are made
to measure or larger than sizes specified) are not refundable
unless faulty.
Payment
All prices are quoted in British Pound Sterling.
We accept Visa, MasterCard, Switch, Delta, Solo and Visa Debit.
We also accept UK Postal Orders and UK Cheques (crossed and
made payable to 'MK Online'). All cheques must be cleared
before product is dispatched.
Details can be sent on-line, phoned or posted.
